Help for CeKR cardholders

Help/questions activating CeKR or in the event of theft/loss of a card:

In the NLB Contact Center, we are here to assist you with the activation of your city card. We are available 24 hours a day, every day of the year, to provide answers to your questions, assistance with any issues that may arise, and in case of loss or theft of the card

How we can assist you:

  • Activation of the city card
  • General information about the card
  • Appointment at your request
  • Technical support

Choose a communication method:

  • Call us:

  • Write to us:

  • Chat with us via Viber:
    To access the chat with an NLB advisor via Viber channel, click the button. To chat on your computer or phone, you must have the Viber application installed.

Instructions for registration and use of a Rekono account


An application to register or raise the reliability level of a Rekono account can be submitted at the business units of Pošta Slovenije (Post of Slovenia).
More at: Rekono

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